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How do I login to my account?

A: Once a donation has been submitted online, the email receipt will include a link to complete registration for your account. After completing the registration you will receive a email confirmation to set your password. If you have previously created an account or have previous donations and used your same email address you can use your login credentials previously created. Contact us if you need assistance. 

How do I change my payment for recurring giving?

A: Login to your account here. Click on the Explore button under the “My Donations” card. Once on the page, locate the recurring donation you wish to update. Click on “Edit payment”. You will be prompted to choose from your Saved Payment Methods and be shown a success message when the payment method was successfully changed.

How do I change my email and password?

A: Login to your account here. Click on the “My Account Settings” from the menu in the right hand corner of the page. Once on the profile page you can click the “Reset Password” or change your email address and click “Save”.

How do I change my contact information?

A: Login to your account here. Click on the Explore button under the “My Profile” card. Once on your profile page click on the pencil icon in the Contact Information header. Update your info. Click save when done.

Where do I download my yearly statement?

A: Login to your account here. Click on the Explore button under the “My Billing Info” card. Choose which year you wish to download in the Giving History section. This will download a PDF of the receipt to your computer and you can save or print for your records.

Don’t see your question or the answer you’re looking for here?

We’d love to hear from you. Please feel free to call or email us!

You are about to embark on a new FH Donor Experience

If you need assistance, please contact us at donorhelp@fh.org or 866-307-3259.

Gift Policy:
You may send small, flat paper-based items that can fit into a standard #10 size envelope, have a value of less than $5 dollars and weigh less than 4 ounces. We ask that you send small, flat items of this size because shipping is expensive and even small gift items can cause issues clearing customs.
You can send postcards or photographs, however, we ask that you visit here for more details about culturally appropriate guidelines for photos and other images. Please write the child’s ID # on the back of each item that you enclose with your letter to ensure that it reaches him/her.
Best gifts to send your sponsored child:
  • Paper dolls
  • Postcards
  • Pictures of yourself or family
  • Sports cards, individual cards (baseball, soccer, football)
  • Stickers (flat, paper-based, only a few at a time)
  • Paper-based simple bookmarks, stationery, drawing, or writing paper (single sheets)
  • Coloring pages (single sheets, not books)
  • Please do NOT send:
  • Monetary gifts
  • Liquids, candy, or food
  • Batteries or magnets
Please note, all items should be compliant with airline transport and safety regulations. Gifts that don’t meet the gift policy will be donated to a local Christian non-profit organization in Phoenix, Arizona, that works with low-income families. We will not be able to return them.