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Emergency Response FAQ

Where does FH respond to emergencies?
A: Our emergency responses are most often focused in the countries where we have local staff who are already serving there. This is because that makes us best equipped to respond immediately to disasters in those places. Depending on the size and extent of the disaster, we additionally respond to emergencies that are not in the countries where we are currently active.
Is emergency response ongoing, or does FH respond for a certain length of time?

A: Both! We are committed to responding to emergencies and meeting urgent needs. To do this, ongoing support of our crisis readiness is essential. This ensures that FH will be able to respond to disasters when they happen. We also have specific emergency projects that will reach an end date once the disaster relief work is completed.

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If you need assistance, please contact us at donorhelp@fh.org or 866-307-3259.

Gift Policy:
You may send small, flat paper-based items that can fit into a standard #10 size envelope, have a value of less than $5 dollars and weigh less than 4 ounces. We ask that you send small, flat items of this size because shipping is expensive and even small gift items can cause issues clearing customs.

You can send postcards or photographs, however, we ask that you visit here for more details about culturally appropriate guidelines for photos and other images. Please write the child’s ID # on the back of each item that you enclose with your letter to ensure that it reaches him/her.
 
Best gifts to send your sponsored child:
  • Paper dolls
  • Postcards
  • Pictures of yourself or family
  • Sports cards, individual cards (baseball, soccer, football)
  • Stickers (flat, paper-based, only a few at a time)
  • Paper-based simple bookmarks, stationery, drawing, or writing paper (single sheets)
  • Coloring pages (single sheets, not books)

Please do NOT send:
  • Monetary gifts
  • Liquids, candy, or food
  • Batteries or magnets

Please note, all items should be compliant with airline transport and safety regulations. Gifts that don’t meet the gift policy will be donated to a local Christian non-profit organization in Phoenix, Arizona, that works with low-income families. We will not be able to return them.